Information for guests

The following Terms and Conditions and House Rules are for the information of guests and those who may consider making a booking with Naracoorte Cottages. Variations may be agreed in writing (including email) by Naracoorte Cottages.

By making a booking and paying a deposit or a tariff, you accept these Terms and Conditions and House Rules.

A. WHAT WE PROVIDE

The house is self-contained and private for one guest group at a time, so you do not share the house with other guests who you do not know. There is no host resident on the property, but Naracoorte Cottages employs housekeepers who live in the town and who can be contacted by phone. The owner is also available by phone and email.

Bedrooms and bathrooms

Our houses range from 2 to 5 bedrooms and from 1 to 3 bathrooms. When you make a booking and tell us the number of adults (couples and singles) and children, we ask a housekeeper to prepare the appropriate number of bedrooms and bathrooms for the booking.

For example, if we receive a booking for 2 adults, we assume the guests are a couple who share a bed, so we would prepare 1 king or 1 queen bedroom and 1 bathroom. If a couple sleep separately, you need to tell us in advance that you need 2 single beds or 2 king single beds in the same bedroom or 2 separate bedrooms. For 2 single adults, we would prepare 2 bedrooms and 2 bathrooms (if the house has 2 bathrooms).

It is important for guests to note that the bedrooms and bathrooms which are not required for a booking will be locked. This is to avoid Naracoorte Cottages having to clean and service all of the bedrooms and bathrooms after each stay, when only a certain number of them are actually required by the booking; and to avoid having to incur a considerable extra cost. If you arrive at a house and you are not satisfied with our choice of bedrooms and bathrooms for your group, you are welcome to contact the owner or a housekeeper. Even when some bedrooms and bathrooms are locked, guests still have the use of all of the house’s living areas, kitchen, laundry, deck etc.

Amenities

Everything is supplied, including bed linen, bath towels, a fully equipped kitchen and laundry, free local call telephone, free access to broadband Internet, TV and DVD player.

Breakfast

The standard tariff includes Bed and Breakfast. Full breakfast provisions for each day of the stay comprise bacon and eggs, tomatoes, fruit juice, boxed and packaged cereals, bread and spreads, tea, coffee and milk. Alternative provisions can be supplied to suit dietary requirements (eg gluten free, vegetarian, vegan, kosher etc) provided that Naracoorte Cottages is given enough notice before your arrival and when a supermarket is open.

B. TERMS AND CONDITIONS

1. Booking

Bookings are accepted on a first come, first served basis. An enquiry by you, or a quotation by Naracoorte Cottages, does not constitute a confirmed booking.

A booking will specify the number of guests (adult couples, adult singles, children aged 2-13 years old and children under 2 years old) and the tariff is based on the number and type of guests and the number of nights of the stay. You may not accommodate any additional guests (who are not included in the booking) in the house or in the grounds (such as setting up tents on the lawn) and you may not allow guests who have not been booked to stay overnight in our accommodation to stay overnight and use the facilities of the house (see also 2. Gatherings under HOUSE RULES).

Bookings are usually accepted upon payment of a deposit (unless time or distance make this impractical or unless otherwise agreed), which can be paid by Electronic Funds Transfer, cash, cheque, Master Card, Visa Card, American Express or other approved credit or debit card; or bookings can be accepted by an agent authorised by Naracoorte Cottages. Bookings are usually confirmed in writing when time and distance allow.

The balance of the tariff is payable in full on the day of arrival or by a date specified in the Tax Invoice (the due date), which can sometimes be a date well in advance of the day of arrival because of peak periods.

2. Cancellation, “no show” and no payment (direct booking)

If you do not pay the deposit by the due date, Naracoorte Cottages has the right to cancel your booking, without prior notice, and attempt to seek a new booking by another guest.

If you have made a direct booking with Naracoorte Cottages and you wish to cancel the booking for any reason, you must notify the cancellation to the owner/manager Richard Peake on 0408 810 645 or info@naracoortecottages.com.au. Naracoorte Cottages will refund, in full, any money which you have paid in advance provided that you have notified the cancellation to Richard Peake in writing (including email or text message) by not later than 14 days prior to the first day of the booking.

If you notify the cancellation in less than 14 days prior to the first day of the booking, Naracoorte Cottages reserves the right to keep a sum of money up to the equivalent of the charge for the first night.

If Naracoorte Cottages accepts a booking without payment in advance and if you have provided credit card details and you do not honour the booking (a “no show”), Naracoorte Cottages reserves the right to charge the whole of the tariff to the credit card unless Naracoorte Cottages has been able to re-let the house for the entire period of the booking for an equivalent tariff.

If Naracoorte Cottages accepts a booking without payment in advance and if you have not provided credit card details, and you do not honour the booking (a “no show”), Naracoorte Cottages will charge or invoice you for the whole of the tariff unless Naracoorte Cottages has been able to re-let the house for the entire period of the booking for an equivalent tariff.

If you provide the details of a credit or debit card for the charging of a deposit or part of whole of the tariff, and if the card provider declines authorisation, Naracoorte Cottages has the right to cancel your requested booking without prior notice.

3. Cancellation (through Online Travel Agent or other agent)

If you have booked through an Online Travel Agent (eg Agoda, Airbnb, Booking.com, HomeAway, TripAdvisor etc) or other agent, a cancellation will be dealt with according to the policies in the Naracoorte Cottages listings on their websites. All of your communications regarding cancellation must be through the OTA or other agent.

4. Alterations to booking

Naracoorte Cottages will make every effort to ensure the house is available as booked. However Naracoorte Cottages reserves the right to alter bookings due to unforeseen circumstances, including an inadvertent error by Naracoorte Cottages owner/manager Richard Peake, housekeeper or agent, and will make every endeavour to provide an alternative house. If you do not accept the offer of an alternative house, you will be entitled to a full refund and Naracoorte Cottages will not be liable to pay any further compensation.

When you make a booking, you are liable to pay Naracoorte Cottages the tariff quoted for the number of guests and the number of nights. Naracoorte Cottages reserves the right to cancel the booking, and to keep any deposit paid in advance, if the agreed number of guests is decreased or if the length of the stay is decreased within 14 days of the first day of the stay, or if the number of guests who arrive is less than the number booked or if the length of the stay is decreased, without prior notification, unless you agree to pay the full tariff. As the person who makes the booking, you are liable to pay Naracoorte Cottages the tariff for any additional guests or nights.

If you alter the number or type of guests (eg adults and children, singles and couples) or the length of the stay, Naracoorte Cottages reserves the right to provide an alternative house to the house booked. If you refuse the offer of an alternative house, Naracoorte Cottages reserves the right to cancel the booking and to fully refund the deposit or any money paid. If you do not accept the offer of an alternative house, Naracoorte Cottages will not be liable to pay any further compensation.

5. Minimum Stay

Please note that Naracoorte has a 3-night minimum booking period at Christmas and Easter; and a 2-night booking period on long weekends and public holidays.

6. Free local phone and wifi

Our houses provide free access to local phone calls and wifi however if, through no fault of Naracoorte Cottages, phone and wifi are not available due to a technical fault or interruption to service involving the NBN Co and/or Telstra and/or weather conditions or other circumstances, Naracoorte Cottages is not liable to provide the guest with a full or partial refund of the tariff.

7. Check-in time

The usual check-in time is 3pm. Variations can be negotiated.

8. Check-out time

The usual check-out time is 10.30am. Variations can be negotiated.

C. HOUSE RULES

1. Standard

Naracoorte Cottages aims always to provide a consistently high standard of accommodation. To help maintain this standard, Naracoorte Cottages asks you to comply with certain conditions. Naracoorte Cottages appreciates that you aim to respect its houses but also asks that you avoid the possibility of occurrences beyond normal wear and tear. Our reputation is very important to us, so if there is anything which you are not satisfied with, when you arrive or during your stay, please phone the duty housekeeper or another housekeeper, or Richard Peake, so that it can be attended to immediately if possible.

2. Gatherings

The tariff charged is only for domestic use by the number of guests who have been booked; and the tariff is not for functions, parties and commercial events unless prior written agreement has been obtained from Naracoorte Cottages. The Bed and Breakfast house is not a “party house”. The tariff does not allow for the extra wear and tear associated with functions, parties and commercial events in terms of cleaning, garbage removal, repairs, breakages etc. If you use the house contrary to this condition, you will be liable to pay additional charges. This House Rule is not intended to prevent you from, within reason, having family, friends and colleagues to visit you at the house or to prevent you from having people for a meal etc provided that your visitors do not stay overnight.

You are not entitled to park caravans, campervans, recreational vehicles, mobile homes, Winnebagos or to erect tents or any other form of external and/or mobile accommodation in or near the grounds of any of Naracoorte Cottages’ houses in order to accommodate other guests. You are not entitled to allow people who have not been booked to stay overnight in our accommodation.

3. Damage

Any damage, breakages, theft and loss are your responsibility as the guest who made the booking regardless of who caused the damage, breakage, theft or loss.

4. State

You should leave the house in a similar condition to the condition you found it in when you arrived.

5. Amenity

Naracoorte Cottages’ houses are in residential areas of the town. Please respect the privacy and quiet enjoyment of neighbours and please do not create noise or disturbance, or indulge in anti-social behaviour, which offends neighbours.

6. Animals

Pets are not allowed inside the houses. You also do not have the right to bring dogs, cats, birds or other animals to the Bed and Breakfast properties without prior approval. If evidence (e.g. hair, fur, smell, scratches, soiled items, damaged screen doors etc) is found of pets being inside the houses, Naracoorte Cottages has the right to charge you a fee for additional cleaning based on the hourly rate of our housekeepers, the use of cleaning materials, the hire of professional cleaners and the repair of damage and/or replacement of items. In particular, if you have been given prior approval to bring a dog and to house it outside, you are asked to ensure that, the dog does not scratch or shred doors, door frames and screens.

7. Personal Property

Naracoorte Cottages is not responsible for the personal property of you and your fellow guests. If personal property is left, Naracoorte Cottages will endeavour to return it to you at your expense, usually by COD mail.

8. Security

Please close and/or lock doors and windows when you and your fellow guests are absent from the house in order to maintain security and to prevent unauthorised entry, rain damage, theft of property etc.

9. Smoking

Naracoorte Cottages does not allow smoking inside its houses. Smoking is allowed on verandahs, under carports and in outside areas of the properties. If evidence is found of smoking inside a house, Naracoorte Cottages has the right to charge you a fee for additional cleaning.

10. Air conditioning etc.

Please turn off air conditioning, lights and appliances before you leave the house. The over-use of electricity is expensive and impacts greatly on the level of prices which we charge.